We are going to deposit funds from our bank account, and nobody wants to put their savings at risk by a fraudulent action or something similar. For this reason, we must make sure that the casino complies with Colombian gaming legislation, regulated in this case by Coljuegos. This entity not only ensures the legal operation of the casino, but also guarantees and safeguards the rights of the player. If a casino is approved by Coljuegos (the logo will be displayed on the casino page), the payment methods offered will be secure.
Welcome bonus and special promotions
Experienced players are very accustomed to the offer of bonuses and promotions by casinos. In fact, casinos focus such promotional campaigns especially on new players. A clear example of this is the famous welcome bonus. Most casinos offer this bonus under the same name, however, not all of them offer the same advantages. And we are not only referring to the amount of money offered in the bonus. The key to taking advantage of the bonus lies in the terms and conditions. It is really important to read them, as they are the key to the profitability of any bonus: the wagering requirements. The wagering requirements are the conditions that the player must meet in order to be eligible for the bonus. They specify how many times the player must wager, on which games and over what period of time. The lower the wagering requirements, the more beneficial the bonus is to the player.
Mobile-friendly
Nowadays, most people surf the net and do all their online transactions from their mobile phones. Many online casinos offer applications designed exclusively for mobile phones, offering a high quality user experience. Other casinos offer a responsive website, which in most cases adapts perfectly to the mobile screen and offers a very similar experience to the desktop version. In other cases, casinos have websites that do not adapt well to mobile phones and constantly give problems when we are playing. If you are going to play on your mobile or tablet, make sure that the casino offers a version that adapts to your device.
Live casino
The live casino service is a clear reflection of the technological advancement that the gambling sector has experienced. This option allows users to participate in live encounters, playing with real-life dealers who will direct the game in real time. The user can interact with the other players and the dealer. Live casino is not offered at all online casinos. In our opinion, this service brings quality to the online casino, providing a very recreational option and all the excitement for players without the need to go to a casino.
Customer service
Every player, whether experienced or novice, has had a question or a problem while playing at an online casino. This is why customer support is a crucial area of the casino, as they will be the ones to explain and resolve any queries you may have. The ideal customer service will be available 24 hours a day, seven days a week, with live chat, telephone and email for any queries or suggestions. And, of course, it should be made up of a group of competent professionals who attend to customers with efficiency and friendliness.